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PRODUCT EXCHANGE FORM
Looking for something a little different? We get it. Submit the form below and we'll be in touch with next steps!
PRODUCT EXCHANGE FORM
Looking for something a little different? We get it. Submit the form below and we'll be in touch with next steps!
Frequently Asked Questions (and Answers!)
All Looptworks products are guaranteed for a full refund if returned unused within 60 days of purchase. If any issues emerge during that time, like sizing problems or a change of opinion, your item can be returned for a refund or exchanged for something else (with the exception of any items marked 'final sale').
Requirements: Item must have been purchased directly from Looptworks.com or our retail store in SE Portland. Item must be returned in original condition.
1. Fill out the above form with your order details and reason for exchange.
2. Looptworks will provide a prepaid return shipping label for all items exchanged within 60 days of purchase and you will need to package the item and drop it into the mail.
3. Once your item is inspected by the store and your new item is prepped for shipping, you will receive a confirmation and tracking number. In the case of price difference, you will either receive an invoice or a refund at this time.
Oh yeah! If you live in the Portland, Oregon area, you can swing by our retail workshop at 2410 SE 11th Avenue Monday through Friday between 9 am & 5pm to return or exchange your product in person (and see upcycling in action!).
Don't want your upcycled gear after all? We can help with that! Fill out the return form here and we'll be in touch.
Yes! As long as it wasn't a free gift or a promotional item, you can return gifts by filling out the above form. If you have the order number, that's helpful. If not, try to provide information in the 'Other Notes' field like who the gift came from, etc.
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